Refund policy

Last updated: October 29, 2026

90-day money-back guarantee

We want you to be happy with your Clarvio purchase. If you are not satisfied for any reason, contact us within 90 days of delivery to request a return for a refund of the product price.

Return destination: Shenzhen, China. For a change-of-mind or unsuitable-strength return, you pay international return postage. Email us before returning; we provide the full warehouse address and instructions. Do not send parcels to our Hong Kong registered office.

Conditions

  • The return must be requested within 90 days of the delivery date shown on your tracking.
  • Products must be returned in their original packaging with all included accessories (pouch and cleaning cloth).
  • Products must be in resalable condition — no deep scratches, broken frames or missing parts. Normal signs of trying the product on are fine.
  • Shipping and handling charges are non-refundable, and the customer pays tracked international return shipping to our returns warehouse in Shenzhen, China, unless the return is due to our error or a defective product. International return postage can be significant; obtain a carrier quote before sending your parcel.
  • Bundle discounts apply to the whole bundle. For a partial bundle return, we refund the actual discounted amount allocated to the returned items in your order. We do not retrospectively reprice the items you keep at a higher price.
  • If you return a pair that was purchased with Clarvio Care, the Clarvio Care fee for that pair is refunded as well.
  • Please contact us before sending anything back. We cannot accept responsibility for returns we were not notified about or that are sent to an address other than the one we provide.

How to return

  1. Email support@clarvioeyewear.com with your order number and the reason for the return. We reply within 24 hours on business days with a return authorisation (RA) number, the returns address and instructions.
  2. Pack the product in its original packaging and write the RA number on the outside of the parcel.
  3. Ship the parcel to the Shenzhen, China returns warehouse address we provide in our reply. We recommend a tracked service and ask you to send us the tracking number. Please do not send returns to our registered office in Hong Kong.
  4. Once the return is received and inspected (usually within 5 business days of arrival), we issue the refund to your original payment method.

For some orders we may offer a refund or a replacement without asking you to send the product back. If so, we will tell you in our reply.

Refund timing

Refunds are issued to the original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear on your statement.

Exchanges

If you would prefer a replacement — for example a different strength — tell us in your return email and we will dispatch it once your return has been received and checked. If you would like the replacement sooner, you can place a new order and return the original for a refund.

Defective, damaged or incorrect items

If your product arrives damaged, defective or different from what you ordered, email support@clarvioeyewear.com as soon as reasonably possible with photos of the item and packaging. This request does not limit your statutory rights. We will arrange an appropriate replacement or refund, including applicable shipping costs. Where a return is required because of a defect, damage or our error, we will provide a prepaid method or agree reasonable return costs with you in advance.

Parcels refused or returned to sender

If a parcel is returned to us because it was refused, not collected, or the address provided was incorrect or incomplete, we can re-ship it at the customer's cost or refund the product price less the original shipping cost once it reaches us.

Cancellations

You can cancel an order free of charge before it is dispatched. Email support@clarvioeyewear.com as soon as possible with your order number. Once an order has shipped, please follow the return process above.

Questions

Email support@clarvioeyewear.com — we reply within 24 hours on business days (Monday–Friday).

Clarvio Eyewear is operated by Mediablitz Limited, Room D07, 8/F, Kai Tak Factory Building (Phase 2), 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.

Clarvio Eyewear is operated by Mediablitz Limited, Hong Kong Company No. 79383273.
Registered office: Room D07, 8/F, Kai Tak Factory Building (Phase 2), 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Email: support@clarvioeyewear.com
Phone: +852 8438 4432

Our registered office is not a returns facility. Please contact us for return instructions before sending a parcel.