Terms of service

Last updated: October 29, 2026

Overview

This website, clarvioeyewear.com, and the checkout at shop.clarvioeyewear.com (together, the "Site") are operated by Mediablitz Limited, trading as Clarvio Eyewear ("Clarvio", "we", "us", "our"), a company incorporated in Hong Kong (Company No. 79383273) with its registered office at Room D07, 8/F, Kai Tak Factory Building (Phase 2), 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong. Our storefront and order management use Shopify; our sales funnel and checkout use Funnelish, with payments processed through the payment provider enabled at checkout. By visiting the Site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms"), including the policies referenced here. Please read them carefully before using the Site.

1. Online store terms

By agreeing to these Terms you confirm that you are at least the age of majority in your state or country of residence, or that you have given us your consent to allow any of your minor dependants to use the Site. You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any worms, viruses or code of a destructive nature. A breach of any of the Terms will result in an immediate termination of your Service.

2. General conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment card information) may be transferred unencrypted and involve transmissions over various networks; payment card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

3. Products and descriptions

We make every effort to describe our products accurately and to display colours and images as faithfully as possible; we cannot guarantee that your screen will display colours exactly. Our products are non-prescription consumer eyewear and accessories. They are not a substitute for a professional eye examination or individually prescribed eyewear. Product descriptions do not promise to diagnose, treat, cure or prevent disease. Statements such as "designed to" or "may help" describe intended use and are not a promise of any particular result. Please read our Eyewear Disclaimer. Products may be available exclusively online and in limited quantities. We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time.

4. Accuracy, completeness and timeliness of information

We are not responsible if information made available on the Site is not accurate, complete or current. The material on the Site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material is at your own risk. We undertake no obligation to update any information on the Site, but we may do so at any time.

5. Prices, currency and taxes

All prices are stated in US dollars (USD). Shipping charges and any applicable sales tax are shown at checkout before you confirm your payment. We may change prices at any time without notice, but changes do not affect orders already placed. We are not liable to you or any third party for any price change, suspension or discontinuance of the Service.

6. Promotions and discounts

Promotional prices, bundle discounts and discount codes are valid only for the period and conditions stated with the offer, cannot be combined unless stated, and may be withdrawn at any time. One discount code per order. Bundle pricing applies to the full bundle; see the Return & Refund Policy for partial returns.

7. Orders, billing and account information

Your order is an offer to buy. We accept it when we dispatch the goods and send you a shipping confirmation. We reserve the right to refuse or cancel any order, including where we suspect fraud or resale, where an order appears to be placed by a dealer or distributor, or where there is an error in price or stock, and we may limit quantities per person, household or order. You agree to provide current, complete and accurate purchase and account information and to update it promptly so that we can complete your transactions and contact you as needed. Payment is collected at the time of order through our payment processors. We do not store full card numbers. The merchant name shown on your payment statement is identified at checkout. Contact us if you do not recognise a charge.

8. Post-purchase offers

After you complete a purchase we may show you optional additional offers. Each offer states its own price and is charged only if you expressly accept it; declining an offer never changes your original order. An accepted offer may appear as a separate charge on your statement and is included in your order confirmation.

9. Shipping, returns and warranty

Shipping is governed by our Shipping & Delivery policy, returns and refunds by our Return & Refund Policy, and defects by our Warranty. Clarvio Care, where purchased, is governed by the terms on our Warranty & Clarvio Care page. Risk of loss passes to you on delivery to the address you provided.

10. Errors, inaccuracies and omissions

Occasionally there may be information on the Site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order. If we cancel an order for this reason, we refund you in full.

11. Optional tools and third-party links

We may provide you with access to third-party tools (for example parcel tracking) over which we neither monitor nor have any control. Such tools are provided "as is" without any warranties. Links on the Site may direct you to third-party websites that are not affiliated with us; we are not responsible for examining or evaluating their content or accuracy and have no liability for any third-party materials, websites, products or services.

12. Communications

By providing your email address and phone number you agree that we may send you transactional messages about your order (confirmations, shipping and delivery updates). We only send marketing emails if you opt in, and you can unsubscribe at any time using the link in any marketing email.

13. Reviews, comments and other submissions

If you submit a review, photo, comment or other content, you grant us a non-exclusive, royalty-free, perpetual licence to use, edit, publish and distribute it on the Site and in our marketing, in any medium. You confirm the content is your own, truthful, and does not infringe anyone's rights, and that it contains no libellous, unlawful, abusive or obscene material or malicious code. We may, but have no obligation to, monitor, edit or remove content at our discretion. You are solely responsible for the content you submit.

14. Prohibited uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the Site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any international, federal, provincial or state regulations, rules or laws; to infringe our or others' intellectual property rights; to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; to submit false or misleading information; to upload or transmit viruses or other malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

15. Intellectual property

The Site, the Clarvio name and logo, product designs, text and images are owned by or licensed to us and may not be copied or used without our written permission.

16. Personal information

Your submission of personal information through the Site is governed by our Privacy Policy.

17. Disclaimer of warranties; limitation of liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free. Except as expressly stated in our Warranty, the Service and all products are provided "as is" and "as available", without any representation or warranty of any kind, express or implied. To the fullest extent permitted by law, we exclude all implied warranties, and in no case shall Mediablitz Limited, its directors, officers, employees, affiliates, agents, contractors or suppliers be liable for any indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost data or replacement costs, arising from your use of the Service or any products purchased through it. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Because some states or jurisdictions do not allow the exclusion or limitation of certain damages, in such jurisdictions our liability is limited to the maximum extent permitted by law.

18. Indemnification

You agree to indemnify, defend and hold harmless Mediablitz Limited and its affiliates, officers, directors, agents, contractors and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

19. Severability and waiver

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law and the unenforceable portion shall be deemed severed, without affecting the validity and enforceability of the remaining provisions. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

20. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use the Service or by ceasing to use the Site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

21. Entire agreement

These Terms and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

22. Governing law and disputes

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. If you have a problem, please contact us first — most issues can be resolved quickly by email. Any dispute that cannot be resolved informally shall be submitted to the non-exclusive jurisdiction of the courts of Hong Kong. Nothing in this section limits any rights you may have under the mandatory consumer-protection laws of the state or country in which you live.

23. Changes to these Terms

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to the Site with a new "last updated" date. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

24. Contact information

Questions about the Terms should be sent to us at support@clarvioeyewear.com.

Mediablitz Limited (trading as Clarvio Eyewear)
Company No. 79383273 (Hong Kong)
Room D07, 8/F, Kai Tak Factory Building (Phase 2), 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong

Clarvio Eyewear is operated by Mediablitz Limited, Hong Kong Company No. 79383273.
Registered office: Room D07, 8/F, Kai Tak Factory Building (Phase 2), 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Email: support@clarvioeyewear.com
Phone: +852 8438 4432

Our registered office is not a returns facility. Please contact us for return instructions before sending a parcel.