Shipping policy
Last updated: October 29, 2026
Where we ship
We currently ship to addresses in the United States, where a supported delivery option is available at checkout. We do not ship to freight forwarders. We plan to add further countries; email us if you would like to be notified when your country is available.
For Alaska, Hawaii, Puerto Rico and other non-contiguous destinations, contact us before ordering if no delivery option is displayed at checkout. Do not assume the contiguous-US estimate applies.
Processing time
Orders are prepared, quality-checked, packed and dispatched from our fulfilment centre in China within 1–3 business days (Monday–Friday, excluding public holidays). Processing time is separate from delivery time.
Delivery time
| Destination | Shipping method | Estimated delivery after dispatch |
|---|---|---|
| United States (contiguous 48 states) | Tracked standard shipping | 7–15 business days |
Parcels travel internationally from China and are handed to the local delivery carrier shown in your tracking information. Delivery times are estimates under normal conditions and may be affected by carrier delays, customs processing, weather, peak-season volume (especially November–December) or other factors outside our control.
Shipping rates
For the Clarvio Visio offer, standard shipping to the contiguous United States is US$6.95 for one pair and free for bundles of two or more pairs. The checkout displays the applicable shipping charge before payment.
Duties and import taxes
The price you see at checkout is the full amount you pay. For orders to the United States we take care of any import duties and taxes; nothing extra is collected from you on delivery.
Tracking
When your order ships, we email you a tracking number. You can check the status at any time on our How To Track page. The first tracking scan usually appears within 1–3 business days of dispatch, and parcels in international transit can occasionally go 3–5 days without a new scan.
Split shipments
Items in the same order are sometimes dispatched in separate parcels, each with its own tracking number. You will not be charged extra for this.
Delivery support
Contact us if a parcel is lost, damaged or not received. You do not need to buy an optional protection plan to report a delivery problem or exercise your statutory rights.
Incorrect address
Please check your shipping address carefully, including apartment or unit numbers. If you notice a mistake, email support@clarvioeyewear.com as soon as possible; we can update the address before the order is dispatched but not afterwards. Orders returned to us because of an incorrect or incomplete address can be re-shipped at the customer's cost.
Lost or damaged in transit
If your tracking shows no movement for 10 business days, your parcel is marked delivered but has not arrived within 2 business days, or your order arrives damaged, email support@clarvioeyewear.com with your order number (and photos, if damaged). We will send a replacement or issue a refund.
Questions
Email support@clarvioeyewear.com — we reply within 24 hours on business days (Monday–Friday).
Clarvio Eyewear is operated by Mediablitz Limited, Hong Kong Company No. 79383273.
Registered office: Room D07, 8/F, Kai Tak Factory Building (Phase 2), 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Email: support@clarvioeyewear.com
Phone: +852 8438 4432
Our registered office is not a returns facility. Please contact us for return instructions before sending a parcel.